Please review our cancellation and wrong location policies prior to booking your appointment to avoid fees. Click Here
Please review our cancellation and wrong location policies prior to booking your appointment to avoid fees. Click Here
| Monday - Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Please prepare to pay via a physically present card or Apple Pay during your visit as we do not accept cash payments for services. Cards are required at the time of payment to reduce the risk of fraud. Under our cancellation policy, we require a card on file at the time of booking; however, this card will only be charged in the event of a late cancellation. Tips are greatly appreciated and are preferred via cash, Venmo, or Cash App. We will accept gratuity via card.
Cancellation, Modification, and Reschedule Policy: Our policy requires guests to cancel, modify, or reschedule at least 24 hours before the appointment to avoid a penalty.
We understand that life happens! Each guest is allowed one free late cancellation or reschedule without penalty. This exception can only be used once per guest before the service start time and does not apply to no-show appointments or same day change of services. Subsequent late cancellations will be subject to the standard cancellation fees outlined above regardless of circumstances.
Late Arrivals: Guests who are more than 20 minutes late, do not show, or do not call, will be charged 100% of the full-service price booked and the appointment will be canceled as a no-show. If a guest is 10 - 20 minutes late to an appointment, our technicians reserve the right to shorten the appointment; however, guests will be charged 100% of the full-service price booked.
Damaged Polish: Your nails will be beautiful and long lasting after a trip to our salons! As a guarantee, we offer a seven-day complimentary fix if your gel polish or gel extensions chip or lift within one week of your service. Contact us to schedule your repair service. This policy does not apply to regular polish or children's services.
Inclement Weather: In the case of inclement weather, we closely monitor conditions and recommendations by the National Weather Service. For Columbus and Indianapolis locations, shops will close if the area is declared a Level 3 emergency or above. For Cleveland locations, shops will close based on local authority recommendations. Guests will never be charged in the case of shop closures. For Level 2 emergencies, we may adjust the operating hours for our shops. Impacted guests will be contacted and will not be charged for service cancellations or rescheduling. If changes are made to the shop schedule or shops are closed, we will provide a minimum of two hours notice prior to appointment times. If our shops remain open as normal, our cancellation policy remains in place. Guests with questions can give us a call.
Child Services: Please note, minors must always be accompanied by a parent or guardian while in our salons. Our fix policy does not apply to child services. We do not offer gel extensions to children under the age of 16.
Allergies: We cannot guarantee products used in our services are nut-free or have not been cross-contaminated with nut products.
Acrylic-free, and always will be! We are an all-natural nail bar. What does this mean? We do not work on, nor do we have the tools to remove the following: acrylic, hard gel, gel builder, or anything that would require a drill. Need dip removed? Book The Comeback Mani service. Color Street Nail Polish Strip removal must be booked as a gel polish removal. We reserve the right to turn clients away. You will be charged the full-service fee for a cancellation due to having acrylic, builder gel, or hard gel on when you arrive for your service. Drills are extremely harmful to your nails. We'd love to get your nails strong and transition you out of having acrylics, just ask us how!
We uphold the highest level of cleanliness and sanitation practices required by the Ohio and Indiana state Boards of Cosmetology. We reserve the right to refuse service if the nail technician believes there is a risk of fungal or bacterial infection. Please note that you will be charged 100% of the full-service price booked for a turnaway due to a suspected fungal or bacterial infection.